Back to GlossaryAI Concepts
Hybrid AI
A model that combines Voice AI agents with human agents for optimal service.
Hybrid AI is the recommended approach for Voice AI deployment — not replacing all agents, but combining AI and humans. The voice agent handles 70-90% of simple calls (scheduling, FAQs, follow-ups), and transfers complex calls to a human agent. Result: 60-80% cost savings while maintaining high satisfaction. Yappr supports Hybrid AI with Intelligent Escalation — the agent recognizes when to transfer and passes all context. According to Gartner, Hybrid AI increases productivity by 35% (Source: Gartner, 2024).