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System Prompt
Text instructions that define a Voice AI agent's personality, behavior, and knowledge.
A System Prompt is the "script" that guides a voice agent — who it is, how it speaks, what it knows, and when to transfer to a human. A good System Prompt includes: agent name, tone of voice, business information, edge-case instructions, and escalation rules. With Yappr, you can define System Prompts in Hebrew with behavior tailored to Israeli culture. According to Anthropic, a detailed and structured System Prompt improves response accuracy by 35-50% (Source: Anthropic, 2024).