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Conversational AI

AI technologies that enable machines to conduct natural conversations with humans via text or voice.

Conversational AI is the umbrella term for all technologies enabling natural conversation between humans and machines. This includes chatbots, voice agents, virtual assistants, and more. A Voice AI agent is a specific application of Conversational AI focused on phone conversations. According to Grand View Research, the Conversational AI market is expected to reach $49.9 billion by 2030 (Source: Grand View Research, 2024).

Related Terms

NLP — Natural Language ProcessingLLM — Large Language ModelNLU — Natural Language UnderstandingASR — Automatic Speech Recognition

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